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Return Policy:
  • The goods must be returned in original condition . We have 100% inspection on merchandise leaving the warehouse. Returns are inspected upon receipt. Items must not have been worn, washed, altered and have all originals tags attached and in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.
  • Contact Downtowndisplay.com within two days (48 hours) of receipt of merchandise. To request a return you must contact Prom dress.net within two days of receiving your merchandise. Our company will issue you a Return Authorization Code Number. You need to have this number clearly marked on the outside of the package when you return the item. No returns will be accepted without this code.
  • We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customer is responsible for all shipping charges incurred for delivery and exchanges, including rush
  • All other returns, excluding a manufacturer's defect, are subject to a 20% restocking fee for regular orders You may return for a different size or color without restocking fee but you still pay for shipping charge.
  • Cancelation: You will not be able to cancel your order if we have already shipped the item. We strongly encourage you to wait to order until you know you want the item.
  • All clearance sales are final - clearance items are not returnable or exchangeable.

  • No refunds/returns on orders of 3 or more dresses. Only exchanges are allowed. No Exceptions.



Return address:
  • Please ship your return or exchange merchandise, with the request information completed to the following address via insured mail:


    Downtowndisplay.com

    1212 Stanford Ave. Suite 104
    Los Angeles , CA , 90021

    Phone # : 213-749-2299

    info@downtowndisplay.com




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